Help Center

Games to Grunts™ is the World's First and Only Verified Video Game Dispensary for Veterans. Over 1 Million games have been provided since inception. GThe program was started as a direct result of the trends in the gaming industry towards digital distribution and the desire to connect with our community directly. Many individuals who learn of OSD for the first time through Games to Grunts™ become engaged in OSD's other programs and services. 

Games to Grunts™ was named one of 16 "Top Veteran Resources" in 2019 by the US Department of Veteran Affairs.

Learn more about OSD at: WeAreOSD.org

Since 2010, OSD has enabled over 2,500,000 veterans, active-military and their family members to thrive through award-winning initiatives including: Operation Supply Drop®, Games to Grunts™ & 76 Operators™.

Learn more at: WeAreOSD.org

Games to Grunts™ is open to any member of the military community who qualifies for the ID.me Troop ID. This includes active service members, veterans and their families. Currently, ID.me is limited to service members from the United States and Canada.

If you do not yet have an ID.me account please visit www.id.me.

ID.ME simplifies the identity verification experience for users. Once a user has verified their identity with ID.me, they never have to re-verify again anywhere that ID.me is integrated.

ID.me’s next-generation identity platform meets the highest federal standards for online identity proofing and authentication, without compromising access for hard-to-identify groups. ID.me’s technology is used by more than 13MM individuals and 350 partners, including federal and state agencies, healthcare organizations, financial institutions, retailers, and nonprofits.

It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.

For more information visit: https://www.id.me/business/groups/military

Before emailing support, please check all FAQ articles. We have a lean support staff and a reply may take over 3 business days.

For issues with ID.me verification including problems connecting your Games to Grunts account with ID.me, please contact ID.me support directly at https://help.id.me

If your Games to Grunts™ account is not connecting for any reason, or you see requests for documents or other errors, this can only be fixed by ID.me.

Please email support@gamestogrunts.org from the email associated with your account and include your order number and titles for reference.

For all ID.me verification issues including approvals and connecting with your Games to Grunts account, please contact https://help.id.me

If you know you have a verified and working ID.me account, but you're not able to connect to Games to Grunts, it is because you have not provided the proper documentation to ID.me for the level of verification required to access Games to Grunts. 

Many individuals have verified on ID.me with either their USAA credentials or DD-214, but further verification is required with Games to Grunts. Please visit your ID.me account for further details and contact ID.me support with questions.

Note: Approximately 96% of first time users already have the proper verification.

The Games to Grunts™ program is entirely supported by donations and financial support from OSD partners and community members with an annual budget far exceeding $1,000,000. We need your support to continue to grow our current developer relations, identify new partners, provide ongoing support for the infrastructure and to acquire new titles. 

Donate today at: https://gamestogrunts.org/#donate

Fundraise at: https://www.streamlabscharity.com/osd

We do not have a specific day when games are added. Games are added when we acquire them and there is not a schedule. Much is dictated by our ability to administer and manage the program which is directly tied to our ability to maintain a team. 

Consider making a generous donation to support these efforts: https://gamestogrunts.org/#donate

Please email our team at partner@weareosd.org so we can share more about our development program and the impact your support will have on the mental health and wellness for our veterans.

Neither Games to Grunts™ nor OSD provide console hardware or personal computers to individuals under our programs in any circumstances.

Thank you, we appreciate you as well! Doing any of all of these helps us to grow Games to Grunts™ and other OSD programs.

Here's four easy ideas:

1) Make a generous donation

2) Create a Facebook Fundraiser

3) Leave a 5-star review on GreatNonProfits

4) Start an charity streaming fundraiser

OSD has a year-round campaign called "8-Bit Salute" for fundraising via game play and streaming on platforms including Twitch, Mixer, Facebook and Youtube.. You can easily learn more, sign up and access all of our onscreen and fundraising integrations in less than 2-minutes at https://streamlabscharity.com/osd

For other fundraising opportunities visit: http://www.weareosd.org/

If you already have a Steam account: 

Please follow these instructions to activate a new retail purchase on Steam:

1. Launch the Steam client software and log into your Steam account.
2. Click the Games Menu.
3. Choose Activate a Product on Steam...
4. Follow the onscreen instructions to complete the process.

https://support.steampowered.com/kb_article.php?ref=5414-tfbn-1352

If you need a Steam account: 

Visit: https://store.steampowered.com/join

For instructions to redeem Nintendo Switch keys visit: https://en-americas-support.nintendo.com/app/answers/detail/a_id/16906/~/how-to-redeem-a-nintendo-eshop-download-code-online

For details on redeeming XBOX codes visit: https://beta.support.xbox.com/help/Subscriptions-Billing/redeem-codes-gifting/redeem-prepaid-codes

More than likely you requested more than the allotted number of keys for a specific game. See each individual game for limits. While you may be able to check-out with additional keys in your cart, fulfillment is capped. Keep in mind that multiple attempts to secure previously allocated keys will result in suspension of participation in Games to Grunts. You account may also be reported to ID.me for failing to follow their membership terms.

Do also know that a handful of email domains are blacklisted from participation in Games to Grunts.

If you do not believe this is the case, please wait at least one hour from completing your transaction and also check your spam filters. Also ensure that you correctly entered your email address when joining our program.

If there is still a question, please contact our support team.

If some of the titles show a key and others do not, this means you've previously requests those that are missing in a past order. Please check those orders.

Do not that multiple attempts to request previously allocated titles will result in suspension of your account.

Periodically, due to security, our system randomly deauthorizes the connection with ID.me. If your ID.me account in current and verified to the current standards, it is simple and fast reauthorization.

If you have issues with reauth, including a request for additional documents or see errors, please contact ID.me support directly.

We reserve to suspend or permanently cancel any account for any reason at any time including:

• Show of behaviors that reflect a sense of entitlement
  
• Multiple attempts to request keys that have previously been allocated to a specific account
  
• Evidence or suspicion that a community member is selling keys allocated from our platform
• Attempts at exploiting any portion of or benefit from this program
• Unsubscribing or removing ourself from OSD/Games to Grunts communications

If you cannot access your account and you believe there has been an error, please contact our support team.

If while attempting to connect your ID.me account with Games to Grunts you seem stuck in a loop asking for additional documentation or verification, please contact ID.me support directly at https://help.id.me. Games to Grunts requires a higher level of verification that the basic ID.me verification. The majority of ID.me users already meet this requirement, but if you do not, ID.me support can ensure you have the proper verification.

Please note that even if your ID.me account dashboard shows you are verified, this does not signify the requirements have been met.